Frequently Asked Questions — Sensory Toys for SEN Children UK
Ordering & Delivery
Do you offer free UK delivery?
Yes — we offer free delivery on every single order to any UK address. No minimum spend, no exceptions. We know SEN families have enough to think about without worrying about delivery charges.
How long does delivery take?
Most orders are dispatched within 1–3 working days. Delivery typically takes 5–10 working days to arrive. We'll send you a confirmation email once your order is on its way.
Do you ship to Northern Ireland, Scotland and Wales?
Yes — we ship to all UK addresses including Northern Ireland, Scotland, Wales and the Scottish Highlands. Free delivery applies to all of these locations.
Can I track my order?
Yes — once your order has been dispatched you'll receive a shipping confirmation email with tracking information so you can follow your parcel.
Products & Safety
Are your sensory toys safe for children with special needs?
Absolutely. Every product in our store meets UK and EU toy safety standards (EN71 and UKCA certified). Our chew toys and oral sensory products are made from food-grade silicone and are BPA-free, latex-free and non-toxic. As parents of a child with Angelman Syndrome ourselves, safety is never an afterthought.
Are your chew necklaces safe for children who mouth everything?
Yes — our sensory chew necklaces are specifically designed for children with oral sensory needs. They are made from food-grade silicone, are BPA-free, latex-free and have been tested to EN71 toy safety standards. They are not suitable for children who bite through hard materials — please check the product description for recommended chew strength.
What age are your products suitable for?
Most of our products are suitable for children aged 3 and above. Individual age recommendations are listed on each product page. As always, adult supervision is recommended, particularly for younger children or children who mouth objects.
Do your products work for children with Angelman Syndrome?
Every single product in our store has been chosen specifically with Angelman Syndrome children in mind. We are the parents of a daughter with AS and we only stock products we would use — or have used — with her. We understand the specific sensory needs, oral seeking behaviours and non-verbal communication challenges that come with AS.
Returns & Refunds
What is your returns policy?
We offer a 30-day returns policy. If you're not happy with your order for any reason, contact us within 30 days of receiving it and we'll arrange a return or exchange. Items must be unused and in their original packaging.
What if my item arrives damaged?
If your item arrives damaged or faulty, please contact us at hello@eviemaysensory.co.uk with a photo and we'll send a replacement straight away at no charge.
How do I start a return?
Simply email us at hello@eviemaysensory.co.uk with your order number and the reason for your return. We'll get back to you within 1 working day with instructions.
About Evie-May Sensory
Who are you?
We're Andy and Jo — the parents of Evie-May, who has Angelman Syndrome. We built this store because we couldn't find sensory toys that felt right for children like her. Everything we sell is chosen by us, for children like ours. You can read our full story on our Our Story page.
What is Angelman Syndrome?
Angelman Syndrome is a rare genetic neurological disorder affecting around 1 in 15,000 children. It causes developmental delays, limited or absent speech, movement difficulties and seizures. Children with AS are known for their frequent smiling, laughter and incredibly joyful personalities. Sensory play is a vital part of daily life and development for children with AS.
Can I get personalised advice on what to buy for my child?
Yes — just message us at hello@eviemaysensory.co.uk. You'll get a reply from Andy or Jo directly. We're happy to give personalised recommendations based on your child's specific needs, age and sensory profile.
Do you support the Angelman Syndrome community?
Very much so — it's personal to us. We are proud to be part of the AS community and are committed to raising awareness of Angelman Syndrome through everything we do. International Angelman Day is 15th February 💙