Returns Policy

We Want You Happy With Every Order

We know how much thought goes into choosing the right sensory toy for your child, so if something isn't right, we want to make putting it right as simple as possible.

Changed Your Mind?

If you'd like to return an unused item, please contact us within 14 days of delivery. Because we work with a range of specialist suppliers to bring you the best products, the exact return process can vary by item — we'll always confirm the quickest and easiest option for you once you get in touch.

Items That Can't Be Returned

For hygiene reasons, we're unable to accept returns on chew necklaces or other oral sensory products once opened, unless they arrive faulty or damaged.

Faulty or Damaged Items

If your order arrives faulty, damaged, or not as described, please contact us within 7 days of delivery with a photo of the item — this helps us resolve things as quickly as possible. We'll arrange a replacement or full refund at no cost to you.