Refund policy

Returns & Refunds

We know that not every sensory toy suits every child, and that's okay. If something isn't right, just message us and we'll help you sort it.

Changed your mind?
You can return most items for a full refund. Just let us know within 14 days of your order arriving, then send it back to us within 14 days of telling us.
Items should be unused and in their original packaging where possible. Return postage is paid by you, and we recommend a tracked service, as we can't refund items that don't reach us.
We'll refund you, including your original delivery cost if you paid any, within 14 days of receiving the item back.

Faulty, damaged or not as described?
Please message us as soon as you can with your order number and a photo of the problem. We'll arrange a replacement or a full refund, and we'll cover any return postage. This doesn't affect your legal rights under the Consumer Rights Act.

Chew toys and oral sensory items
For hygiene reasons, chew necklaces and other items designed to go in the mouth can't be returned once they've been opened, unless they're faulty.

How to start a return
Email us at hello@eviemaysensory.co.uk with your order number and the reason for your return. We'll reply with our UK returns address and everything you need. Please don't send anything back before contacting us.